DynoVox is committed to providing customers with high-quality products and excellent customer service. However, sometimes the product may not meet your expectations, so we want to provide a convenient and effective return policy to help you.

Deadline of Return

You have 30 days from the date of order to make a return or exchange. After 30 days, a 20% replenishment fee may be charged. To start a return or exchange, email support@dynovoxparts.com for the product's return address.

Reason of Return

Please state your reasons when you first request a return or refund. For quality and compatibility issues, please provide photos or videos to our customer service team.
Regarding shipping costs, if the reason for the return is not due to DynoVox's error, the customer is responsible for the shipping costs of the return. However, if we make a mistake that results in a return, we will bear the postage cost for your returned item to us.

Submit my request

Return procedure:

• Email support@dynovoxparts.com to apply and get the return address for your specific product.
• Return the product and email us the return tracking number.
• Receive a refund or exchange (Once we receive the return, your refund/exchange will be processed within 2 business days).
• Please note that DynoVox will not accept unapproved returns, or returns after a specified time frame. Once your return is approved, it may take up to 5 business days for the refund to be applied to your credit card or Paypal account.

At DynoVox, customers are the driving force and pillar of our continuous development, and we sincerely hope to serve every customer and make them have an excellent shopping experience.

More Information:

Name: FreshSpark Co.
Email: support@dynovoxparts.com, info@dynovoxparts.com
Phone: 1（510）809 6050
Address: 110 16th Street Suite 1460 Denver CO 80202 US